Shipping Policy

Last Updated: 30 September 2024

Thank you for shopping with Kinfolkshop. We aim to provide you with a smooth and efficient shipping experience. Please read our shipping policy below for details regarding our shipping practices.

1. Shipping Locations

We currently ship to all locations within South Africa. Unfortunately, we do not offer international shipping at this time.

2. Processing Time

- Order Processing: Once you place your order, please allow a couple of days for processing before shipment. We strive to process orders as quickly as possible, but during busy periods, processing may take longer.

3. Shipping Methods

We offer various shipping options at checkout, including:

- Standard Shipping: 5-7 business days

- Express Shipping: 1-3 business days

Shipping costs will be calculated at checkout based on the selected shipping method and your location.

4. Delivery Times

Delivery times may vary based on your location and the shipping method selected. While we provide estimated delivery times at checkout, please note that they are not guaranteed. Factors such as weather, holidays, and courier delays may affect delivery times.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your package's journey to you.

6. Shipping Fees

Shipping fees will be calculated and displayed at checkout. Please ensure you enter your shipping address correctly to avoid delays or additional charges.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 3 days of the expected delivery date. We will work with the courier to investigate the issue and provide a solution.

8. Return Policy

Please refer to our Return Policy for details regarding returning items and associated shipping costs.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

- Email: [email protected]