Refund Policy

Last Updated: 30 September 2024

Thank you for shopping with Kinfolk. We strive to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, please review our return policy below.

1. Eligibility for Returns

You may return items within 7 days of receiving your order. To be eligible for a return, items must meet the following criteria:

- Unused and in their original condition

- In the original packaging with all tags attached

- Not marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and the reason for the return.

2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the item.

3. Prepare Your Package: Pack the item securely, including all original packaging and documentation.

3. Shipping for Returns

- Return Shipping Costs: You are responsible for the return shipping costs unless the item is defective or we sent the wrong item.

- Shipping Label: If you prefer, we can provide a shipping label for a fee, which will be deducted from your refund.

4. Refunds

- Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 10 business days to your original payment method.

- Partial Refunds: Items that are damaged, missing parts, or not in their original condition may be subject to a partial refund.

5. Non-Returnable Items

The following items are non-returnable:

- Gift cards

- Personal care items

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will arrange for a replacement or refund at no cost to you.

7. Contact Us

For any questions regarding returns, please reach out to us at:

- Email: [email protected]